If both the portal and the gateway are configured with the same authentication method, this problem will not occur. At the time of authentication on the portal, user credentials are passed from the portal to the gateway.> show global-protect-gateway current-userĪuthentication works for GlobalProtect Portal but fails on GlobalProtect Gateway. Execute the following command to check for current users:.tail follow yes web-server-log sslvpn-access.log.On the firewall, tailing the following logs is needed when an attempt is made from the GlobalProtect user:.Logs can be collected under : Troubleshooting > Logs > Log = PanGP Service and Debug level = Debug It is recommended to gather logs from the GlobalProtect client to see at which stage the error occurred. From these logs it is possible to tell if authentication worked as intended, or if the authentication settings need to be adjusted. ![]() ![]() Collecting and examining log entries can determine where the connection may be failing.On occasion the GlobalProtect client/Agent may need to be downloaded onto the device again after ensuring all the previous instances have been removed. ![]() Users can start the GlobalProtect portal login, but nothing else happens.
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